Are Gameroo items new or pre-owned?

Our unique marketplace is used by customers to buy and sell pre-owned games only. However, from time to time our customers trade brand new items but that is the exception rather than the rule. Always a lovely surprise!

How is a seller protected?

Selling an item on our marketplace is easy, safe and secure! We know that safety is important to you when selling online, so when selling on Gameroo, all sellers are covered by the Gameroo Guarantee.

Most importantly, a buyer must have the funds in their Gameroo wallet to make a purchase and those funds are allocated to you when the purchase is made.

We work with both our sellers & buyers to quickly resolve issues, but if a solution isn't reached, our fantastic customer service team are here to help.

If you have any questions or concerns email us at help@gameroo.co.uk

How is a buyer protected?

Buying an item in our marketplace is also easy, safe, and secure! Buying an item takes seconds, just search for your item, enter your shipping address, and done! Protecting our customers is our highest priority, so we have you covered under the Gameroo Guarantee.

With Gameroo you buy using Gameroo credits which are either purchased using PayPal or earned by selling on our marketplace. Simply scroll through the games and movies on offer and purchase the items you desire. 

Postage is free and your items are shipped from one of our community of sellers directly.

Can I cancel my order after I leave checkout?

Yes. You can cancel you order after checkout by sending us an email to help@gameroo.co.uk with your reason. If an item is already in transit , we will let you know and provide a free postage label to return directly to us for a refund. Please return the items as quickly as possible to ensure a speedy refund.

How does Gameroo keep my information secure?

All user information, payments and data logs on Gameroo are strongly encrypted to ensure the highest level of security for our community and are fully GDPR compliant. 

How do I know my purchase has been successful?

We will send you an order confirmation by email once your complete checkout. The email will contain your order number, item name, price and details of your address. Please check all your purchase details are correct in the email, and if not no problem! Just email our fantastic support team at help@gameroo.co.uk and tell us the problem, well get it sorted and email you back with the correct details.

What happens if my purchase does not arrive?

Please allow up to five days for an item to arrive. If its still not turned up, no problem well quickly resolve for you. Just contact us at help@gameroo.co.uk with your order number and we will investigate with the seller and Royal Mail.

Please give us 24hrs to investigate and reply. Once we confirm the issue, we offer two options;

  1. Send you another copy of exactly same item at no cost to you
  2. Credit your Gameroo wallet with the amount you paid for the lost item so you can spend again on another great game or movie

How does Gameroo determine the buying and selling price for an item?

We have our own proprietary pricing algorithm that monitors a range of different pricing sources and then adds our special sauce to ensure you get the best deals in the market!

Can I sell my Gameroo credits?

Not at the minute. Selling your games or Blu-Rays though Gameroo is designed to be as simple and hassle free as possible, and we offer the highest possible trade-in prices. In order to be able to offer such great deals for you, our customers buy and sell exclusively in Gameroo credits in our marketplace.

Buying and earning these credits is the only way you can be a part of the giant-slaying value of our marketplace. These credits cannot be redeemed for cash. It’s no different from your local high street trade-in store, except with us you can game much more, for less.

How long are my Gameroo credits valid for?

Gameroo credits have no expiry date, just like money.

Can I convert my Gameroo credits into cash?

To be able to offer such great deals, our customers can buy and sell using Gameroo credits on our marketplace.

With Gameroo you can buy using Gameroo credits which are either purchased using PayPal or earned by selling on our marketplace.

These credits can be withdrawn as cash into your PayPal account whenever you like. It’s no different from your local high street trade-in store, except with us you can game much more, for less. Gameroo credits have no expiry date, just like money.

1 Gameroo Credit = £1 sterling.

How long does delivery take?

Please allow from 1- 5 working days for your item to arrive by Royal Mail

How long does it take to get paid?

You will get paid as soon as you download the shipping label! We are community of buyers and sellers built on trust, thats how we can offer the best deals and pay quicker than anyone in the market.

Do you have a returns policy?

Yes we do!

Any unwanted order can be returned for a full refund by posting the item(s) back to us within the first 14 days of the item(s) being delivered. 

If you are unable to return your item(s) within the first 14 days you will need to notify us of your intention to return your item within the first 14 days. You then have a further 14 days from the date you notify, to return your items for a refund.

In order to be eligible for a refund, items must be returned be in the same condition in which they were sold. 

How do I package my item for shipping?

  • With Gameroo, your items are shipped separately, usually to different customers.
  • This is how we can offer such incredible value compared to bulk trade-in websites and walk-in stores.
  • The perfect mailer is the Jiffy JL1, but most A5 envelopes will do.

Does it matter what condition an item is?

  • Do ensure your disc and the box is clean and presentable.
  • Light scratches are permissible, but the disc must be a good working copy.
  • Do ensure your box has the correct disc in it!
  • The disc has to function perfectly
  • Items are shipped by you, directly to other customers, making the transaction as quick as possible

What methods of payment are accepted?

At this time, we accept PayPal transactions as the singular method with which you can buy Gameroo credits. With Gameroo you buy games and movies using Gameroo credits which are either purchased using our chosen payment partner PayPal or earned directly by selling their own games and movies on our marketplace.